Proactive support. Predictable costs. Zero drama.

Everyday IT serenity. Smooth roads, no surprises.

Tier 1 & 2 Tech Support

Get instant access to our service desk, made up of experienced technicians ready to help you get back to work as soon as possible.

Patch Management

Automated, scheduled updates across OS, apps, and firmware—tested first to reduce risk and close vulnerabilities fast.

Uptime Monitoring & Response

Synthetic and live health checks with alerting, escalation, and post-incident reviews to harden reliability over time.

Vulnerability Maintenance

Ongoing vulnerability discovery, validation, and patch orchestration to cut exposure and maintain compliance.

Best Practice Services

From configuration baselines to change control, we operationalize what “right” looks like—and keep it consistent.

  • 15min
average first response

We acknowledge and triage new tickets fast, keeping users informed within minutes. It’s our baseline SLA, not our ceiling.

  • <2%
least-privilege drift

Access reviews and policy baselines keep permissions tight. Outliers get flagged and fixed.

  • <72hrs
to deploy critical patches

When vendors flag urgent fixes, we move. Priority-based rollouts hit the highest-risk systems first.

What can you expect when you partner with us for your IT support and management?

Armory5’s Managed IT (MSP) is the steady backbone for day-to-day operations—Tier 1–2 help desk, disciplined patching, uptime monitoring with runbook response, vulnerability maintenance, and best-practice baselines. We target a 30-minute first response and resolve most issues on the first touch. Patching is staged and scheduled to minimize disruption, while critical fixes move fast with clear communication. Continuous health checks surface problems early so our engineers can act before users feel pain.

You’ll see the results in monthly reports and vCIO check-ins that keep plans practical and predictable. Start with this core coverage today and layer on our MSSP (SOC/NOC and threat hunting) whenever you’re ready.

Answers to some common questions we receive.

  • What's included in the Managed IT plan?

Tier 1–2 help desk, patch management, uptime monitoring/response, vulnerability maintenance, and best-practice alignment—plus monthly reporting and vCTO check-ins.

  • What are your response times?

Typical targets: P1 within 30 minutes, P2 within 4 hours, P3 same business day. We’ll codify SLAs in your agreement.

  • Is patching going to interrupt my users?

We stage, test, and schedule outside peak hours. Emergency security patches can go sooner with your approval.

  • Can you work with our internal IT team?

Absolutely. We co-manage: you keep what you like, we cover the rest (after-hours, patching, escalations, projects).